Frequently Asked Questions

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Children’s Library Services? Please click here.

Information for Teachers? Please click here.

Books on Tape and Listening Library audiobooks? Please click here.

How can I arrange for an author to make an appearance?

Requests for author appearances must be submitted in writing following the guidelines presented in Tips for booking an author. For more information on author appearances at libraries, please e-mail

How do I get replacements for defective or damaged audio CDs/casettes?

Replacements are provided by the wholesaler from whom the audio item
was purchased. Please contact your vendor. If the item came directly from
the publisher, please call our customer service line at 800-733-3000.

Do you accept book submissions?

We do not accept book submissions, proposals or submission queries via e-mail at this time. If you would like to have your work or manuscript considered for publication by a major book publisher, like Random House, we recommend that you work with an established literary agent. The Literary MarketPlace (the LMP), is a reference guide that contains a listing of literary agencies and can be found in most libraries.

How do I contact Library Services?

Still have questions? Contact us via e-mail at:

(NOTE: This mailbox is designed to service librarians; we are not able to answer consumer queries. For consumer questions, please refer to our contact information.)