Fifty Shades may be the book most often left behind in hotel rooms . . . but you’ll have to read Heads in Beds to find out what housekeeping does with all these discarded goodies.
Jacob Tomsky’s new book, Heads in Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality follows in the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.
Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know.
Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets-not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.
Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Request an eGalley here.
Praise for Heads in Beds:
“Jacob Tomsky is a star. The kid writes like a dream. Heads in Beds is hilarious, literate, canny, indignant and kind-revealing an author who manages somehow to be both a total hustler and a complete humanitarian. I love this book. Keep an eye on this writer. I’m telling you, he’s a star.”
–Elizabeth Gilbert, author of Eat, Pray, Love: One Woman’s Search for Everything Across Italy, India and Indonesia
“And I thought I had it bad when I worked in restaurants! Heads in Beds is a hilarious, informative, and naughty peek at what really happens behind the glitz and glamour of the hotel experience. Not content with dispensing advice on how to get a better room or avoiding the vengeful wrath of bellhops, maids, doormen, and front-desk clerks, Tomsky also spins a touching yarn on how he kept his dignity and humanity intact while dealing with insufferable guests, Expedia wannabes, predatory hotel managers, conniving coworkers, and the occasional pervert. After reading this book, you’ll become either a better-educated hotel guest who constantly receives great service-or realize why you always get that noisy room by the elevator shaft. As a survivor of America’s dysfunctional hospitality industry, I highly recommend this book.”
-Steve Dublanica, author of the New York Times bestseller Waiter Rant
“In pulling the musty curtains back on the seedy hotel business, Heads in Beds provides first-rate insights for all grades of travelers. But the real revelation here is Jacob Tomsky, whose writing combines presidential suite talent with rack-rate, smoking-room, vending-machine-down-the-hall edge.”
–Chuck Thompson, author of Smile When You’re Lying: Confessions of a Rogue Travel Writer
“Comparisons to Anthony Bourdain’s Kitchen Confidential (2000) are inevitable…. [B]oth Tomsky and Bourdain purport to expose the underbelly of service industries with which most readers are familiar, hotels and restaurants. But where Bourdain is all rock ‘n’ roll, egotistical bluster, Tomsky is surprisingly earnest and sympathetic; there are, after all, no television programs called Top Desk Clerk. He wants your respect, not your adulation…. Indeed, it would be easy to pen a book about crazy hotel guests. But this memoir succeeds, instead, in humanizing the people who park our cars, clean our hotel rooms, and carry our luggage. You will never not tip housekeeping or your bellhop again. Tomsky fell into hotel work and proved to be rather good at it; the same can be said for his writing.”–Booklist
“Those who want a hotel up-grade, who must make a same-day room cancellation without getting charged, or wonder why hotel water sometimes tastes like lemon Pledge need look no further than Tomsky’s memoir, a collection of stories, memories, and secrets about the hospitality business. Bouncing around various hotel jobs…for more than 10 years, he’s got the skinny that would make most travel sites blush…. But this is more than a collection of trade secrets; it’s a colorful tale filled with vibrant characters from crazy bellmen to even crazier guests. Tomsky is a solid storyteller who is able to intricately detail all the insanity surrounding him.”–Publishers Weekly